Terms Of Services

Wool Haven – Terms & Conditions

Welcome to Wool Haven! By browsing or making a purchase on our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order—your home deserves the best in quality wool rugs.

1. Definitions

  • Consumer: An individual purchasing wool rugs, floor coverings, and related accessories for personal, non-commercial use.

  • Distance Contract: A purchase agreement completed remotely through our website.

  • Durable Medium: A method to store information unchanged (e.g., email).

  • Right of Withdrawal: You may return a purchase within 14 days of receiving your item(s), subject to exclusions below (e.g., customized or special orders).

2. Applicability
These Terms apply to all purchases made through the Wool Haven website. By placing an order, you acknowledge and accept these Terms. If any part conflicts with your local consumer laws, the version that offers more protection to you will apply.

3. Our Offer
We promise to:

  • Provide clear product descriptions and high-quality images of our wool rugs (including details on texture, weave, size, and color).

  • Offer transparent pricing, including taxes and shipping fees where applicable.

  • Occasionally run special offers or promotions that may change without prior notice.

4. Order Process

  • A purchase contract is created when your payment is successfully processed.

  • You will receive an order confirmation by email.

  • All payments are processed using secure, encrypted methods.

  • We reserve the right to cancel orders in the event of pricing errors, stock issues, or suspected fraud.

5. Right of Withdrawal

  • You may cancel your order within 14 days of receipt.

  • To initiate a return, contact us via the email provided on our Contact page within the cooling-off period.

  • Items must be unused, in original packaging, and returned in their original condition with all tags and accessories.

  • Exclusions: Customized, made-to-order, or special order wool rugs are not eligible for return unless defective.

  • Refunds are processed within 14 days of receiving and inspecting the returned item(s).

6. Returns & Refunds

  • Return shipping is the customer’s responsibility unless the item is faulty or incorrect.

  • Refunds will be issued to the original payment method.

  • Items showing signs of wear, alteration, damage, or removal of protective films/tags are not eligible for return unless defective.

7. Pricing

  • All prices are listed in USD.

  • Promotional prices are valid only during the stated promotional period.

  • Wool Haven reserves the right to correct any pricing errors at any time.

  • International customers are responsible for any customs duties, import fees, or local taxes.

8. Product Quality & Warranty

  • All products are described accurately and inspected for quality.

  • Claims for damaged or faulty items must be made within 14 days of delivery.

  • The warranty does not cover normal wear and tear, stains, fading, or damage due to improper care, water, or chemicals.

  • Any third-party alterations (including resizing or cleaning by others) may void the warranty.

9. Shipping & Delivery

  • Orders ship to the address provided at checkout; please ensure details are accurate.

  • Standard delivery is within 30 days unless otherwise stated at checkout.

  • We’ll notify you of any material delays.

  • If an item becomes unavailable after purchase, we may offer an alternative or a full refund.

10. Payments

  • Full payment is required at checkout.

  • We accept major credit/debit cards, PayPal, and other secure payment gateways shown at checkout.

  • Report any billing concerns to our support team promptly.

11. Complaints & Support

  • Any concerns should be reported within 7 days of receiving your order.

  • We aim to respond within 14 business days.

  • Valid claims may result in a refund, replacement, or repair.

12. Dispute Resolution
We aim to resolve all issues fairly and informally. If necessary, unresolved matters may be referred to a mutually agreed third-party mediator.

13. Force Majeure
We are not responsible for delays or failures caused by events outside our control, including natural disasters, strikes, acts of government, or technical outages.

14. Changes to Terms
We may update these Terms from time to time. The latest version will always be posted on our website and applies from the date of publication.